Job Overview
We are seeking highly skilled and motivated individuals to join our team as Service Desk Technicians. As a Service Desk Technician, you will be the first point of contact for users seeking technical assistance over the phone or via email.
Your primary responsibilities will include providing exceptional customer service remotely, troubleshooting and resolving technical issues, logging jobs and escalating to cross-functional teams, and collaborating with other vendors and service providers.
The ideal candidate will possess excellent communication skills, both verbal and written, and have a passion for working in a team environment. You will also need to be able to stay cool under pressure and work a 24/7 rotating roster.
Benefits and Opportunities
As a member of our team, you can expect:
* A competitive salary package with loading on top of your salary for working a 24/7 roster
* An open and supportive culture where we respect all people and individuals, and everyone has a voice
About Us
We are a market leader in delivering high-quality technology solutions to large public, private, and government organisations. We take pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community. Every day, our team comes to work not just to work but to be challenged, grow, and be part of something bigger.