Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here Careers
* Newcastle or Parramatta is preferred
* Open to Brisbane or Melbourne
* Permanent, full‑time position
The opportunity
Join our Property Claims team, where you'll support customers through the full lifecycle of their home, contents and Home Pack claims – including policies purchased online and via brokers. You'll manage claims end‑to‑end, build strong relationships with customers and suppliers, and bring calm, clarity and professionalism during weather‑driven surge events.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
* Manage end‑to‑end property claims, from lodgement to settlement, across Home Pack and standalone consumer property policies.
* Handle inbound and outbound customer, broker, and supplier contact across phone and email channels.
* Apply sound case management to assess coverage, progress repairs, and deliver fair, timely outcomes.
* Identify and support vulnerable customers with empathy and appropriate escalation.
* Maintain accurate documentation, compliance and decision‑making while upholding behavioural and service standards.
* Demonstrate resilience and adaptability during weather events where portfolios and workloads can spike suddenly.
About You
* Experience in property claims or related case management roles (highly regarded).
* Strong customer service skills with the ability to manage challenging conversations calmly and professionally.
* High resilience with the ability to work effectively in fast‑paced, surge‑prone environments.
* Confident working both independently and collaboratively within a hybrid, high‑performing team.
* Excellent communication, sound judgement and a commitment to integrity and fairness.
* Comfortable managing multiple stakeholders including customers, brokers and suppliers.
Benefits
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks' gender‑equal flexible leave for all new parents, including paid super
Rewards & Recognition
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Apply now and let's make it happen
If you're looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Application Close Date: 30/01/ :59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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