Thales — Millers Point, New South Wales, Australia
About The Role
As a Service Desk Technician, you are accountable for:
Delivering high-quality technical support and customer service.
Ensuring timely resolution of incidents and service requests.
Maintaining compliance with SLAs and internal processes.
Keeping documentation and asset records up to date.
Supporting the security posture through patching and vulnerability management.
Representing the service desk professionally during on-site and remote engagements.
Contributing to continuous improvement of service delivery and team knowledge.
Managing competing priorities and high ticket volumes in a dynamic environment.
First point of contact for many different requests and incidents, the face of Thales Cybers Cloud Capabilities.
Supporting a wide range of technologies across hybrid environments (cloud, on-prem, remote).
Adapting to evolving client needs and new technologies.
Maintaining service excellence while working across multiple client sites and systems.
Ensuring security compliance and readiness for NV1 clearance if eligible and willing.
About You
Windows Server/Desktop OS, MacOS, Microsoft 365, Azure (Entra ID, Intune, Exchange, SharePoint).
Ticketing systems and ITSM tools.
LAN/WAN, VPN, and networked device troubleshooting.
Remote Monitoring and Management (RMM) tools.
Device and network security concepts.
Jamf or other Mac management platforms.
Tertiary IT qualifications or industry certifications (preferred).
Azure Administrator Associate (AZ-104) certification or willingness to obtain.
Australian Citizenship with willingness to obtain NV1 clearance.
Our Benefits
Competitive remuneration structure
Hybrid and flexible working options under the ThalesFlex program
20 weeks paid parental leave and family support through Parents at Work
Extra leave day per year
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