Customer Service Coordinator
We are seeking a passionate and dynamic customer service professional to support our hearing care services on the Gold Coast.
This is a full-time role, Monday to Friday/Saturday, where you will be responsible for overseeing daily clinic operations, managing client appointments, and providing exceptional customer service.
You will work closely with our team to deliver a seamless experience for our clients, ensuring their needs are met and exceeded at every touchpoint.
* Main Responsibilities:
* Oversee daily clinic operations, maintaining a tidy and welcoming environment.
* Manage client appointments via phone, email, and our booking system.
* Provide basic hearing device support, including cleaning, battery replacement, and Bluetooth pairing.
* Contribute to community engagement through site visits, promotional activities, and expos.
* Maintain inventory and ordering of hearing devices, process invoices and POS transactions, and verify client eligibility.
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
Requirements
* Essential Qualifications:
* Previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health environments.
* Experience working with older demographics is preferred.
* Strong interpersonal communication skills and empathy for clients to support their hearing journey.
* Higher School Certificate (HSC) or TAFE qualification.
* Strong computer literacy skills.
* Holds driver's license and personal vehicle.
Benefits
* Permanent Full Time role in an established global organisation.
* Performance incentives.
* Supportive hearing care team.
* Professional development through clear career path and training.
* MyRewards program offering discounts to retailers and services across Australia.
* Online Wellbeing centre with activities, workouts, meditations, nutritional, and financial advice.
* Employee Assistance Program.
* Birthday and Christmas gifts.