Apply now »Date: 1 May 2025Office Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationWe are seeking a highly organized and proactive EUC Field Technician Scheduler to join our team. This role is crucial in supporting field operations by managing technician schedules, coordinating site visits, tracking ticket queues, and ensuring effective communication between internal teams and external vendors.As the central coordinator, you will handle the administrative logistics for our End User Computing (EUC) services, providing vital support to field technicians, project teams, and management.Key ResponsibilitiesPrioritize and schedule field technician site visits based on workload and urgencyMonitor and assign call-queue tickets; handle ad-hoc scheduling requestsManage third-party repair processes, including invoicing and progress trackingSupport EUC teams with administrative tasks such as document preparation and formattingAssist in project execution by organizing site plans, scheduling on-site activities, liaising with agency contacts, and tracking stock and equipment deliveriesCoordinate with Dispatch for equipment delivery and returnsAssign job tickets to technicians and monitor task completionEscalate issues promptly to ensure SLA compliance and resolutionCollaborate with Technical Managers to align resources with ticket demandsMaintain organized records of technical and administrative documentsRespond to ad-hoc management requests promptlyOversee on-site workloads to support service delivery goalsEscalate risks to meeting service targets or SLAsSkills & ExperienceProven experience in a fast-paced service delivery or scheduling environmentStrong organizational skills with the ability to manage changing prioritiesA systematic approach to problem-solving and issue resolutionAbility to implement and maintain processes, reporting, and escalation protocolsExcellent verbal and written communication skillsStrong interpersonal skills focused on collaboration and supportSelf-motivated with the ability to work independently or in a teamBasic technical understanding of IT&T technologiesProficiency in Microsoft Office applicationsITIL Foundation certification (preferred)Relevant IT qualifications or industry experience (preferred)Customer service certifications (a plus)This role is ideal for someone who thrives in a dynamic environment and enjoys technical coordination. If you are a multitasker who keeps things on track and ensures smooth field operations, we want to hear from you.Why NEC?At NEC Australia, we’re more than a technology company—we’re a team of innovators shaping the future. With over 50 years in Australia, we combine the best technology and talented people to drive excellence. We serve various industries, helping businesses thrive and creating a safer, smarter society.NEC Australia is experiencing significant growth with numerous new projects for high-profile customers. This is a unique opportunity to join us as we look forward to a bright future.
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