Job Title:
Customer Success Advocate
We are seeking an experienced Customer Success Advocate to join our team. This is a dynamic and ever-evolving role that requires a unique blend of technical, business, and interpersonal skills.
* Promote a customer-centric environment at all times by fostering strong relationships with customers and providing top-quality service in line with defined SLAs.
* Build and maintain fun and welcoming client relationships through effective communication, diplomacy, and tact.
* Provide exceptional service, ensuring customer satisfaction and strengthening relationships.
* Handle customer interactions with professionalism and poise.
* Be organized, detail-oriented, proactive, and self-motivated, with the ability to work independently and as part of a team.
* Develop and maintain excellent product knowledge to guarantee high-quality service provision to customers.
Requirements:
* A bachelor's degree in computer science, IT, or a related field.
* A genuine passion for customer success and a deep interest in understanding client needs.
* Excellent interpersonal and communication skills to build effective relationships with customers and collaborate with them.
* A positive attitude, a willingness to learn quickly, and resourcefulness.
* Fluent written and spoken English to provide clear and concise communication and support.
What We Offer:
* Remote work flexibility: Work from anywhere or one of our global offices.
* Flexible schedules: We prioritize performance over traditional working hours.
* Fintech industry experience: Join a dynamic and constantly evolving environment that fosters creativity.
* Referral bonus program: Refer someone suitable for a role and receive a reward.
* Learning & development opportunities: Access to a premium Coursera subscription and language classes (English, Spanish, Portuguese).
* Social budget: Enjoy a monthly allowance to bond with your team (in person or remotely) and strengthen connections.
* dLocal Houses: Rent a house for a week to spend time coworking with your team worldwide.
REMUNERATION: AU$70,000 - AU$90,000 per year, paid in Australian Dollars.