Lead the Front Desk Team to Deliver Exceptional Guest Experiences
The Rooms Division Manager plays a pivotal role in ensuring seamless hotel operations, fostering an environment of excellence where guests feel valued and staff excel in their roles. This leadership position demands exceptional organizational, communication, and problem-solving skills.
Main Responsibilities:
* Tour hotels daily, auditing team members' adherence to hotel policies and procedures across all service phases and job functions, providing timely feedback as needed.
* Conduct thorough line-ups, reviewing essential information for the day's business.
* Host weekly meetings with divisional managers, discussing key issues affecting the week's business.
* Analyze market trends and customer behavior to identify opportunities for upselling, enhancing hotel revenue.
* Maintain high standards of guest satisfaction by promptly addressing complaints and resolving issues efficiently.
* Proactively manage sold-out situations, coordinating alternative accommodations and following up with guests according to hotel policies.
* Review out-of-order rooms with respective departments, tracking status and estimated return dates.
* Monitor monthly inventory levels of essentials like linen, bathrobes, and uniforms.
* Team Leadership
* Plan future staffing needs, interviewing, selecting, and recruiting direct reports.
* Identify talent within the team, mentor, and train employees for career advancement.
* Regularly conduct performance reviews, monitoring team members' appearance, attitude, and professionalism.
* Develop comprehensive training programs focusing on employee growth, skill development, and operational efficiency.
* Prepare detailed staff schedules considering business forecasts, operating budgets, and service standards.
* Manage payroll and gratuity reporting.
* Organize monthly departmental meetings for open discussion, issue resolution, and enhanced communication.
Requirements:
* Bachelor's degree in Hotel or Tourism Management or a related field.
* Demonstrated leadership experience in Housekeeping and Front Office operations, showcasing ability to manage complex systems.
* Business acumen, including forecasting, budgeting, and revenue strategies, with a focus on continuous improvement.
* Creative problem-solving skills, turning challenges into opportunities while maintaining high guest satisfaction levels.
* A true leader who inspires and motivates top performers, cultivating a positive work culture.
Your Team:
We are committed to diversity, equity, and inclusion, fostering a workplace where everyone can thrive.