Operations Specialist II, Business Operations
Amazon is re-inventing business-to-business (B2B) e-commerce by offering a wide range of products and services to business customers. Our goal is to provide business customers with the same advantages we have already brought to consumers, including broad selection, low pricing, unique delivery experiences, and great customer service.
The AB Operations Specialist II will partner with program managers across AU AB Ops on improving last mile performance for commercial shipments, analyzing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. This role will be tactical in nature, requiring strong research and analytical skills to drive improvements that are quantified with metrics.
This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the chance to influence business decisions and shape the future.
Key Job Responsibilities:
* Manage high-level customer escalations and feedback, including analyzing Voice of Customer (VOC) data and attending weekly business reviews
* Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
* Analyze data and drive improvements that are quantified with metrics
* Support program managers with critical business initiatives and programs
* Communicate updates to program managers and senior management
* Oversee the customer onboarding process for a key service offering
Basic Qualifications:
* Bachelor's degree or equivalent
* 3+ years of working with computers and Microsoft Office products and applications experience
* 3+ years of data analysis and formula creation in Microsoft Excel experience
* Knowledge of SQL
* Knowledge of VBA and Excel Macro creation and modification
Preferred Qualifications:
* Experience with end-to-end project management
* Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community.