Product Manager for Returns Optimization
Sustainability and customer satisfaction are at the forefront of our innovative approach to returns. As a Product/Program Manager, you will own the roadmap for improving Programs and Processes across Sellable Yield, Vendor Returns, and Disposal Avoidance in Australia and Singapore.
The ideal candidate will have proven skills in managing complex programs or businesses, data-driven decision-making, bringing new ideas to market, influencing others, and launching/optimalizing processes from an operational and technical standpoint.
Key Responsibilities:
1. Define and implement strategies for Programs and Products emphasizing financial recovery from Customer Returns.
2. Analyze and optimize current Programs and Processes based on business priorities.
3. Partner with cross-functional teams to develop long-term visions and strategies.
4. Participate in business planning and reviews with executive representatives.
5. Effectively communicate complex topics to senior leaders to align on approaches.
A typical day involves reviewing key performance indicators, collaborating with team members to brainstorm innovative solutions, engaging in cross-functional meetings, analyzing data, and working on process optimization projects.
About the Role:
* Required Skills and Qualifications:
o 3+ years of product management experience.
o Experience managing technical products or online services.
o Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services.