Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Location: Melbourne Type: Permanent, Full-time hours Hybrid role, happy to talk flexible working The Opportunity We are currently looking for a Claims Officer to join the team in the Liability and Construction / Material Works space. This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end material damage in construction works, personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your New Role Efficiently manage the claims process, ensuring accurate completion and validation of all claims. Interpret policy coverage to determine applicability, escalating complex or uncertain matters when required. Build and maintain strong relationships with insured clients, brokers, investigators, solicitors, and the broader public. Ensure adherence to all relevant statutory guidelines, regulatory requirements, and internal standards. Initiate and finalise recoveries from third parties where applicable. Conduct self‑audits of claim files and respond to enquiries promptly, accurately, professionally, and in line with Privacy guidelines. About You Strong technical capability to manage a diverse portfolio of bodily injury, property damage (including construction and material works), and product liability claims Liability, Property or Construction claims experience desired; Solid understanding of underwriting procedures across a diversified liability portfolio, with proven ability to interpret and apply relevant policy wordings. Skilled in engaging, instructing, and collaborating with external providers such as loss adjusters, lawyers, and consultants. Demonstrated knowledge and practical application of the General Insurance Code of Practice, with legal qualifications considered advantageous but not essential. Proven ability to build and maintain strong client and customer relationships while applying sound problem‑solving skills to interpret technical and investigation reports for effective decision‑making. Ability to participate in alternative dispute resolution processes. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 03/02/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.