Operations Assistant
Auto · Marine · Aircraft Detailing
Remote | Full-Time (Monday–Saturday, 7:30am–3pm ET | 45 hours per week minimum)
ABOUT THE ROLE
We are a premium detailing company servicing the auto, marine, and aircraft industries. We're looking for a sharp, personable Operations Assistant who can own the front and back end of our operation — from the first interaction to the last scheduled job. This is not a passive admin role. You will be the voice, the organizer, and the engine that keeps everything moving.
WHO YOU ARE
* You speak clearly, confidently, and professionally
* You naturally match tone, pace, and energy — you read people fast
* You're genuinely warm and playful without losing professionalism
* You solve problems before anyone asks you to
* You thrive in fast-moving environments and don't need hand-holding
* You are proficient in logistics, streamlining projects, and managing constant changes
WHAT YOU'LL OWNCustomer Service & Sales
* Handle all inbound leads with fast response times
* Convert inquiries into booked appointments through confident, consultative communication
* Maintain a structured lead pipeline and follow-up system with zero gaps
* Resolve questions and disputes with care and precision
Logistics
* Schedule and reschedule detailers based on drive time, availability, and job sequencing
* Coordinate in real time on traffic, cancellations, and additional assignments
* Keep the daily schedule tight, efficient, and conflict‐free
Administration
* Track and log lead pipeline performance consistently
* Monitor performance and flag issues proactively
* Manage material inventory and coordinate restocking based on completed job data
* Help streamline inefficient systems and projects
YOU'LL THRIVE HERE IF YOU
* Love being the person who holds everything together
* Take pride in fast, clear communication
* Are equally comfortable on a call and inside a spreadsheet
* Want to grow within a premium, high-demand industry
REQUIREMENTS & QUALIFICATIONS
* 1 year of customer service experience
* 1 year of sales experience
* Minimum 2 years of administrative experience
* Logistics experience preferred
HOURS & COMPENSATION
Full-time | Monday–Saturday
7:30am–3pm (UTC-5 / UTC-4 in spring)
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