This is a Library Experience Officer role with Monash University based in Melbourne, VIC, AU Monash University Role Seniority - junior More about the Library Experience Officer role at Monash University Job No.: 687265 Location: Peninsula campus Employment Type: Part-time, fraction (0.8) - Tuesday to Friday Duration: Fixed term appointment until 31st July 2026 Remuneration: Pro-rata of $76,744 - $82,090 pa HEW Level 4 (plus 17% employer superannuation) Amplify your impact at a world top 50 University Join our inclusive, collaborative community Be surrounded by extraordinary ideas - and the people who discover them The Opportunity As a Library Experience Officer, you are part of the Library’s Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, Alumni, and visitors during the day, afternoon, night and weekends. You will provide excellent customer service, supporting access to Library print and online collections, solving and reporting facilities issues, and ensuring that spaces are safe for everyone and well-maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations. This role will work on-site Tuesday to Friday alternating from a 7:45am to 4:06pm and 10am to 6pm pattern weekly. The role includes: Ensuring the libraries are welcoming and safe spaces Monitoring and responding to reports of building and maintenance faults Collaborating with other library colleagues, to the design, delivery, and evaluation of user experience programs supporting inclusion and belonging in the Library Responding to, answering, and referring enquiries from library users About Monash University At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen. We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Learn more about Monash. Be part of our story. Work with us to ChangeIt. Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents. To Apply Please submit a current copy of your resume along with a cover letter of no more than 2 pages, in which you outline how you meet the key selection criteria. For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups. We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion. Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University. Enquiries: David Smith-Chitty, Frontline Services Coordinator - Peninsula, 61 (0) 419 325 597 or David.Chitty@monash.edu Position Description: Library Experience Officer Applications Close: Tuesday 9th December 2025, 11:55pm AEDT Supporting a diverse workforce For instructions on how to apply, click on the "Apply" button above for the full position description and instructions on how to apply for Monash jobs. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Monash University team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Ensuring welcoming spaces Monitoring facilities Facilitating events Key Strengths Customer service Event planning ️ Problem-solving Communication skills Team collaboration Flexibility Why Monash University is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Monash University not with Hatch.