Assistant facility manager (miami)

Ready to take the next step in your aquatic or leisure career? This is an exciting opportunity to play a key role in delivering exceptional customer experiences, driving sales-focused growth, fostering community engagement, and supporting the smooth and profitable operation of an agile aquatic facility.

If you're a natural leader who enjoys working with people, building relationships, and creating memorable customer interactions, this role could be the opportunity for you.

About You

We're looking for someone who can confidently lead the overall operations of the venue, with a particular emphasis on customer service, health club, member satisfaction, and team development.

Key skills and attributes include

• Strong leadership and decision‐making skills
• A proven commitment to delivering exceptional customer service
• Sales awareness with the ability to identify opportunities to increase participation and revenue
• Knowledge of marketing principles, including digital and social media engagement
• Strong communication and interpersonal skills, with the ability to build rapport across diverse audiences
• Operational discipline and excellent time management
• Confidence managing risk in a customer‐facing environment
• Financial and administrative capability
• A collaborative approach with a focus on continuous improvement
• A commitment to customer service and member satisfaction
• Professionalism, accountability, and resilience
• A strong safety and compliance focus, balanced with a positive customer experience

About Us

City Venue Management is a facility management company operating Aquatic Centres and Health Clubs across South‐East Queensland, Townsville, and Sydney. With over 40 venues and counting, we're on a mission to create experiences that delight and engage.

At CVM, our people drive our success. We value fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning. If you share our values and want to make a difference in your community, we'd love to hear from you.

Our Commitment to Safety

Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well‐being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.