Job Description:
This pivotal role oversees the delivery of secure, efficient, and user-centric technology solutions across the organisation.
You will lead a team to drive strategic initiatives including digital transformation, ITIL-based service excellence, and a security-first mindset.
Your day might begin with a strategic stand-up with your leadership team, aligning on key priorities such as rolling out a new AI-driven data platform or refining the cybersecurity practices to meet ISO 27001 standards.
Foster a culture of continuous improvement, inclusivity, and customer service excellence ensuring your team feels empowered and supported.
This role is ideal for someone who thrives in a purpose-driven environment, balancing strategic vision with hands-on leadership.
Requirements:
* Tertiary qualifications in a relevant discipline.
* A minimum of 5 years' experience in a senior IT management role.
* Significant experience in creating a strong customer service focus.
* Demonstrable knowledge of project management and delivery of defined packages of work.
* Experience in designing and implementing a data strategy across a multi-platform environment.
* History of developing high-performing teams that are customer focussed with a positive attitude and culture.
Key Responsibilities:
* Lead the delivery of secure, efficient, and user-centric technology solutions.
* Collaborate closely with stakeholders, vendors, and your team to drive strategic initiatives.
* Foster a culture of continuous improvement and customer service excellence.