GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions. About General Australia GENERAL AUSTRALIA is a leading supplier of air conditioning solutions. At General Australia, we’re not just a leading supplier of air conditioning solutions — we’re your partners in creating perfect climates. With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance. Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you’re cooling a cosy home or a bustling business. Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand. But we don’t stop at delivering top-notch products. Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia. We’re driven by a simple goal: to be Australia’s Favourite Air. That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care. When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we’re unstoppable. HVAC Technical Support Specialist – Get off the tools while using your expertise! • Established global organisation • Amazing culture, great training and employee perks • Supportive team with strong leadership Multiple location options: Eastern Creek (Sydney), Notting Hill (Melbourne), Balcatta (Perth), Eagle Farm (Brisbane), Wayville (Adelaide) This is a standard office-based role to start, with remote work accessible after the probation period! Company & Culture: This well-established and highly respected organisation is known for its strong culture and commitment to creating a positive employee experience. Employees enjoy a supportive and collaborative working environment where people genuinely enjoy coming to work. The business promotes work-life balance and believes that when people feel supported, they do their best work. With a strong focus on training, development and long-term careers, this organisation is passionate about investing in its people and helping them grow. The Opportunity: If you’re an experienced HVAC or Refrigeration Technician who enjoys solving problems but wouldn’t mind hanging up the tools, this could be the opportunity you’ve been waiting for. This role allows you to use your technical expertise in a new way by supporting customers, helping solve technical challenges and sharing your knowledge with others. Working as a Technical Support Specialist, you will provide technical and customer support to both internal teams and external customers while helping ensure everyone has the most up-to-date product knowledge. This position can be based in Sydney, Melbourne, Brisbane, Adelaide or Perth. Key Responsibilities: • Provide technical support to trade and retail customers • Process service requests, orders, returns and warranties • Assist with administration and operational tasks • Develop and update training materials and product knowledge resources • Support team training and knowledge development • Prepare service reports and gather product feedback to assist with product improvements Skills & Experience: • Previous experience within the air-conditioning or refrigeration industry • Air-conditioning or refrigeration trade qualification • ARCtick licence or ability to obtain • Supervisor or contractor licence highly regarded • Previous field experience working within HVAC or refrigeration • Strong customer service skills and professional phone manner • Excellent communication and relationship building skills • Ability to solve technical problems and work with complex information • Ability to work in a busy and fast-paced environment Why This Role: • Opportunity to get off the tools while still using your HVAC expertise • Work with a well-established and respected global organisation • Supportive leadership and a collaborative team environment • Excellent training and development opportunities • Long-term career stability • A role where your knowledge is valued and your experience makes a real difference • This is a standard office-based role to start, with remote work accessible after the probation period! How to Apply: If you're ready to take the next step in your career and use your HVAC knowledge in a new and rewarding way, we would love to hear from you. Apply now so you don’t miss out. Interviews are taking place immediately. Please note successful employment will be subject to medical and police check results.