Position
Retail Bakery Manager
Position Type
Full-Time
Salary
$75,000 to $90,000 plus superannuation per annum
Location
Turrella NSW 2205
Company
Crispy Bakehouse is a specialist artisan bakery located in Turrella, NSW. We produce a comprehensive range of handcrafted breads, pastries, and sweet delights made entirely from scratch using traditional techniques and quality ingredients. Our bakehouse features a dedicated retail front where customers purchase fresh artisan products directly in retail quantities. We focus on organic, specialty, and high-end baked goods, and our products are handmade by a team of highly skilled bakers.
Role
We are seeking an experienced Bakery Retail Manager to oversee the day-to-day operations of our retail front. You will lead the retail team, manage customer service, product presentation, and sales operations, and ensure our store environment reflects the artisan craft and quality of our specialty products.
Key Responsibilities
1. Manage the daily operations of the bakery retail front, including store opening and closing procedures
2. Oversee retail sales, customer service, and product presentation of artisan breads, specialty pastries, and sweet delights to maximise sales and minimise waste
3. Lead, train, and roster retail staff, ensuring adequate coverage during trading hours (Mon-Sat)
4. Coordinate closely with the Production Manager to ensure fresh artisan product availability, accurate stock levels, and timely replenishment of the retail display
5. Manage point-of-sale (POS) transactions, daily cash handling, and retail banking reconciliation
6. Implement visual merchandising standards and maintain an attractive, clean, and inviting retail environment that showcases our handcrafted products
7. Handle customer enquiries, phone and online orders, feedback, and complaints in a professional and courteous manner
8. Develop and implement retail sales strategies, promotional activities, and loyalty initiatives for specialty and artisan products
9. Monitor retail performance metrics (sales, waste, customer traffic) and provide regular reports to the Director
10. Ensure the retail area complies with food safety, hygiene, and local council regulations
Qualifications
11. Diploma or Advanced Diploma in Business, Hospitality Management, or a related field
12. Minimum 2 years of experience in retail management within food service, hospitality, or specialist bakery sector
13. Demonstrated experience leading a small team in a customer-facing retail or hospitality environment
14. Strong interpersonal, communication, and customer service skills with a customer-first mindset
15. Proficiency in POS systems and Microsoft Office (Word, Excel, Outlook)
16. Sound knowledge of food handling standards and retail food safety requirements
17. Ability to work collaboratively with production and logistics teams to align supply with demand
18. Highly organised, reliable, and detail-oriented with strong problem-solving abilities
19. Versatile availability including weekends and peak trading periods
Benefits
20. Permanent Full-Time Position in a growing specialist artisan bakery
21. Competitive salary package above market rate
22. Opportunities for career growth as the business expands its artisan retail footprint
23. A supportive and dynamic work environment
24. Friendly staff and company uniform provided
25. Immediate start for the right candidate
Location and Amenities
Crispy Bakehouse bakery and retail store is located at 2 Henderson Street, Turrella NSW 2205. The location is easily accessible by public transport (Turrella train station and local bus routes) and by car via the M5 and Princes Highway. Free on-site parking is available for staff. The surrounding area offers local cafes, shops, and essential amenities for staff convenience.
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