A bit About HungryHungry
Our vision drives our passion - giving Foodies the perfect dining experience at their fingertips every time.
HungryHungry is an end to end digital platform for hospitality venues to give customers more of what they want and enhance their dining experience.
This includes contactless real-time menus and ordering capabilities for all service fulfilments - pick-up, delivery, collect at counter, kiosk ordering, order at table, coupled with pay at table solutions, loyalty and real time feedback services.
Our passion is fueled by making people happy and pushing the boundaries to find continual ways to do this with great technology people LOVE to use.
Our employees matter to us. Every minute you spend with us, you're growing, learning and becoming the best version of yourself
The Role
The Customer Implementation Lead plays a critical role in delivering and driving smooth, revenue-generating implementations for MOBI and HungryHungry customers. Positioned at the intersection of customer onboarding, revenue operations, and process excellence, this role ensures customers go live on time, revenue is activated efficiently, and internal workflows scale as MOBI/HungryHungry grows across regions.
Reporting to the Head of Implementation, this role drives implementation throughput, accelerates revenue activation, and strengthens cross-functional execution across Sales, Product, Support, and Finance.
What you Bring
* Strategic Thinking: Ability to develop and implement sales strategies that align with company goals, with a keen understanding of market dynamics and customer needs.
* Customer Focus: Commitment to understanding and fulfilling the needs of the customer, ensuring a high level of customer satisfaction and loyalty.
* Communication and Influence: Excellent verbal and written communication skills, with the ability to influence decisions and build strong relationships both internally and externally.
* Self-Motivation and Discipline: High level of self-motivation and discipline, with a proven track record of pursuing sales goals with persistence and resilience.
* Adaptability: Flexibility to adapt strategies and approaches in a dynamic market environment, learning from both successes and failures.
Your Day to Day
Customer Implementation & Onboarding
* Manage end-to-end onboarding for new MOBI/HungryHungry customers, ensuring technical, operational, and commercial readiness for timely go-lives.
* Coordinate with Product, Engineering, and delivery partners — including Uber Eats, DoorDash, and Skip (SkipTheDishes) — to manage integrations, storefront updates, and payment configurations.
* Bridge gaps between Sales, Implementation, and Customer Success teams to prevent ownership confusion. Empowers our support team to proactively service our customers.
* Maintain menu and aggregator data consistency, proactively identifying and resolving discrepancies that could delay launches.
Revenue Activation
* Maintain a live, prioritized view of the implementation revenue pipeline, ordering by revenue value and launch timelines to maximize impact.
* Drive activation of 100% of revenue in the implementation pipeline by coordinating dependencies, verifying revenue values in HubSpot, and escalating blockers early.
* Track progress against revenue targets, ensuring visibility across Go to Market, Product, and Support.
* Monitor post-launch revenue flow to detect and resolve operational issues promptly
Process Improvement & Operational Excellence
* Identify and implement improvements to onboarding, support, and revenue activation workflows, reducing time-to-value and improving customer experience. Ensure CRM is kept up to date and regularly audited for hygiene.
* Champion AI and automation opportunities (e.g., proactive support monitoring, menu QA, onboarding readiness reports) to streamline repetitive tasks.
* Develop and maintain standard operating procedures and playbooks for scalable delivery of new initiatives, ensuring clarity and consistency across teams.
Key Metrics for Success
* Onboarding throughput: Number of venues successfully implemented and live per quarter.
* Revenue activation: Percentage of pipeline revenue activated on schedule.
* Time-to-launch: Average time from contract signing to go-live.
* Onboarding CSAT / NPS: Customer satisfaction during implementation.
* Process KPIs: Reduction in escalations, handoffs, or delays.
How to Apply
Please attach your resume and a short Cover Letter telling us WHY you are the perfect person to join our team.
Effort matters. We will be looking for those that stand out from the crowd and put in the effort. We look forward to reviewing your application
Check out our website to learn more.