Technical Support Engineer Job Description
**Job Title:** Technical Support Engineer - Digital Adoption Expert
We are seeking a skilled Technical Support Engineer to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional technical assistance and solutions to customers.
In this role, you will engage with customers through various communication channels, including phone, email, and chat. Your primary goal is to identify the root cause of technical issues and provide prompt resolutions that meet or exceed customer expectations.
You will work closely with cross-functional teams such as development, sales, and marketing to ensure seamless execution of projects from planning to delivery. This includes collaborating on requirements gathering meetings creating test plans defining project timelines budgeting resources ensuring timely completion within scope financial feasibility identifying potential roadblocks developing mitigation strategies escalating issues when necessary managing stakeholder expectations communicating progress updates transparently facilitating knowledge transfer documenting lessons learned And more.
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2. This job requires excellent problem-solving skills strong analytical thinking active listening critical thinking creativity collaboration written verbal communication presentations negotiation time management prioritization multitasking flexibility adaptability empathy open-mindedness resilience resourcefulness self-motivation teamwork leadership strategic decision-making proactive learning accountability dependability punctuality reliability commitment integrity loyalty respect credibility transparency trustworthiness.