About the role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Workforce Optimisation Specialist, you'll play a key role in lifting operational excellence across Australian Retirement Trust. You'll design, embed and improve workforce optimisation methodologies, frameworks and planning practices. This role partners closely with leaders across Product & Service and works with a key external provider to ensure workforce optimisation initiatives deliver measurable, sustained value.
Day to day, you'll:
* Develop, maintain, and improve fit-for-purpose methodologies and frameworks for operational excellence.
* Drive workforce management solutions for forecasting, planning, and reporting.
* Champion the adoption of best practice workforce management tools and processes.
* Facilitate strategic and operational planning, supporting leaders to balance cost, quality, and service.
* Lead continuous improvement initiatives, focusing on cost management, resource deployment, and operational reporting.
* Act as a change champion, supporting communication, training, and onboarding activities.
* Build strong relationships with internal teams and external partners, ensuring business needs are met.
This role is a 12-month fixed term opportunity.
Location: Brisbane
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
* Experience in the superannuation industry and a deep understanding of business operations.
* Accreditation (or ability to acquire) in Active Operations Management (AOM) methodology.
* Experience in Business Analysis, Change Management, and Workforce Planning and Management will be highly regarded
* Exceptional stakeholder management, consultation, and facilitation skills.
* Superior written, verbal, and interpersonal communication abilities.
* Technical knowledge of contemporary business systems and analytical tools.
* Proven ability to coach, mentor, and lead others through change.
* Bachelor's degree in business, Finance, IT, or related field (desirable).
* ASFA Diploma of Superannuation
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
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