Based in our Helensvale location as our new Centre Manager, you will join forces with the Operations Manager and wider Queensland team to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives.
If your strengths lie in brilliant customer service and stakeholder management, administration, operations, and people management, this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success.
Responsibilities
* Leading, supporting, and motivating a team of Storage Consultants to ensure team performance meets or exceeds targets
* Ensuring excellent customer service is consistently delivered.
* Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
* Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
* Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.
About You
* Demonstrated 1+ years’ experience within a management or team leader position in a high-volume setting.
* Strong conflict resolutions knowledge and the ability to de-escalate situations.
* Proven ability in working towards sales targets and KPIs.
* Proficient at using technology and multitasking between different systems.
* Effective communication skills and ability to foster a team-building environment.
* You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
* Excellent written and verbal communication skills with a keen eye for detail.
* Driver’s license and car (required).
About Us
Since 2000, National Storage has become one of Australia’s leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success.
Why Join Us?
* Join a collaborative, high-performing team within a multinational business and ASX 200 listed company.
* Rotating roster for great work-life balance.
* Structured training with a continued focus on development.
* Onsite car park included.
* Generous company paid parental leave.
* Discounts on a range of storage services including units and merchandise.
* Unique wine offers and discounts through our subsidiary company Wine Ark.
* 24-hour wellbeing support for you and your family through our Sonder partnership.
* Reimbursements for approved wellbeing services under our WellNS Wallet program.
* Exclusive discounts on a range of leading retailers, hotels, restaurants and more
* Ability to earn referral incentives.
Please be aware that applicants may need to undergo pre-employment checks, including reference, medical and, with consent, police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed. Only candidates with the right to work will be considered for this position.
This role is being filled directly by National Storage, so agency submissions will only be considered if requested.
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