About the Role
As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless arrivals. Your ability to think creatively and work collaboratively with the team will be essential in making every guest's stay memorable.
We are seeking a highly motivated and experienced individual who can assist guests with reservation enquiries, process reservations efficiently, and provide top-notch service to leisure, group, corporate clients, and travel agents.
Your Key Responsibilities:
* Deliver outstanding guest service and tailor stays to bring our brand values alive.
* Process all reservations prior to guest arrivals and collaborate with the Front Office team for a smooth arrival experience.
* Manage a diverse range of guests, from leisure to corporate clients, and ensure their needs are met.
* Represent our brand positively and maintain the highest standards of service excellence.
What We Offer:
* A dynamic and supportive work environment that fosters growth and development.
* Opportunities for career advancement and professional growth.
* A competitive salary and benefits package that rewards your hard work and dedication.