Customer Service and Administration Officer
Bidfood Kalgoorlie is looking for a confident and customer-focused individual to join our team as a Customer Service Representative at our branch.
This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you'll be the friendly voice that helps them place orders, find what they need and feel supported.
Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you'll thrive here.
You'll also respond to emails, assist with onboarding new customers, daily banking and general admin duties.
About the role
This is a fulltime position with working hours 7am - 3pm, however for the ideal candidate this can be somewhat flexible. As an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.
This is a fast-paced, inbound customer service role. You'll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.
Responsibilities
* Answer inbound phone calls and take orders
* Build trusted relationships with regular customers
* Respond to emails and product enquiries
* Process orders accurately using internal software
* Liaise with branch staff to resolve service issues
* Maintain accurate customer and product records
* Daily banking
About you
You're someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it's a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.
If you've worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.
Skills and experience
* Excellent phone and email communication skills
* Strong customer service mindset with a helpful attitude
* Confident using computers, with good typing speed and accuracy
* Comfortable learning new systems – full training provided on internal software
* Able to multitask and stay organised in a fast-paced environment
* Team-oriented with a proactive and solutions-focused approach
* Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded
The extra perks
* Staff discounts on 6,000+ products
* Access to workforce development programs
* Corporate health plans and well-being benefits
* Employee Assistance Program (EAP) for you and your family
* Supportive team culture with room to grow
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