Customer Engagement and Relationship Building Specialist
This position involves making outbound calls to customers, confirming maintenance appointments, and delivering exceptional customer service.
* Technical proficiency and a strong ability to learn new systems are essential
* A positive attitude, excellent communication skills, and a customer-centric approach are necessary for success
Key Responsibilities:
• Make proactive outreach calls to customers to confirm maintenance appointments and provide personalized service
• Build strong relationships with customers through effective communication, active listening, and empathy
• Utilize technical skills to efficiently manage customer interactions and resolve issues in a timely manner
Requirements:
• Strong technical proficiency and ability to learn new systems quickly
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Positive attitude, high energy level, and a customer-centric approach
What We Offer:
• Competitive compensation package and opportunities for growth and development
• Collaborative and dynamic work environment that values teamwork and employee satisfaction
• Ongoing training and support to help you excel in your role