Unlock a fulfilling career by joining our virtual healthcare team as a Health Support Officer.
Key Responsibilities:
* Respond to incoming calls professionally and empathetically, providing excellent customer service to patients.
* Accurately collect and record information from callers using internal systems, ensuring confidentiality and data protection standards are met.
* Prioritize and escalate urgent calls based on established protocols, transferring calls or dispatching relevant personnel/services as needed.
* Provide callers with information, instructions, or guidance, maintaining a calm and professional demeanor.
* Stay updated on organizational policies and emergency procedures, performing administrative tasks as required (e.g., updating logging reports).
About You:
* Strong verbal communication skills, with a calm and compassionate demeanor.
* Experience in customer service, healthcare, or call center environments.
* Competence in using digital tools, electronic health records, and call center software.
* Ability to multitask and manage high call volumes in a fast-paced environment.
* High attention to detail and strong documentation skills.
* Knowledge of basic terminology and patient care workflows.
Our Caring Approach drives everything we do. We show we care by living our five core values: Empathy, Accountability, Inclusion, Collaboration, and Growth.
We strive for inclusivity and diversity in our workplace, ensuring that all candidates have equal opportunities to succeed.
Why Join Us?
As a leading global provider of technology-enabled solutions, we help our clients navigate challenging situations. With multiple business units offering diverse services, there's sure to be an opportunity that aligns with your goals.
Some benefits of working with us include:
* Flexible work arrangements.
* Professional Development through our training programs.
* Enhanced remuneration package.
* Diverse career pathways both domestically and internationally.