Case Management AssociateApply locations AU SA Adelaide Level 5, 115 Grenfell Street time type Full time posted on Posted Yesterday job requisition id R000071486
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world.
Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.
We are proudly part of Japan Post — Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services.
We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
Case Manager Associate – Adelaide The Opportunity At Toll, we move businesses that move the world.
You will contribute to this by supporting our case managers in their work to relocate Australian Defence Force (ADF) members and their families across Australia.
Our case management teams strive to ensure that all ADF members experience a superior relocation.
As a case management associate, you will be expected to deliver superior administrative support and excellent customer service to internal stakeholders.
Primary Accountabilities: Customer focus: building strong internal customer relationships.Communication effectiveness: communicate effectively and concisely.Flexibility and adaptability: maintains effectiveness when experiencing major changes in work tasks or the work environment adjusting effectively to work with the new structures, processes, requirements or cultures.Learning agility: assimilates, and applies new job-related information in a timely manner.Teamwork: collaborates and supports the team environment.Situational judgement: ability to identify and take the most appropriate action in workplace situations that generate positive outcomes.Accountability: holds self and others accountable to meet commitments.About You: Previous administrative experience, preferably in a large organisation that is service-oriented.The ability to build and maintain effective working relationships with team members and stakeholders in a dynamic 'operations center' environment.Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.Strong attention to detail & time management skills.Proficiency in all Microsoft applications.Mandatory: Must be an Australian Citizen or Permanent Resident.Benefits: Flexible work options available.Supportive team environment.Full training provided.What moves you? At Toll, you can help play a vital role in delivering what matters.
From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
Every day brings change.
We see that as an opportunity.
To be curious.
To ask the right questions.
And build meaningful connections.
Because finding new ways to solve problems is what we do.
Are you excited about this role but are concerned you don't meet all the requirements?
If you have similar skills and are willing to learn then we encourage you to apply anyway.
We know that some people hesitate to apply for jobs unless they meet every single qualification.
At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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