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* Entry level opportunity for committed customer service superstars seeking a long-term career in financial services
* Full time paid training provided
* 12 month fixed term contract starting in late July, 2025 and based in Barangaroo
Job Description
* Entry level opportunity for committed customer service superstars seeking a long-term career in financial services
* Full time paid training provided
* 12 month fixed term contract starting in late July, 2025 and based in Barangaroo
BT is one of Australia's leading wealth management brands. As part of Westpac Group, BT has been helping Australians build and protect their wealth since 1969. We provide investment and superannuation solutions to help you prepare for today and tomorrow. We aim to provide a dynamic, supportive, friendly environment and culture for all.
We have a drive for success and offer genuine career growth and development opportunities for committed team members looking for a career in financial services. BT Customer Relations is a fun and fast paced environment with an award winning office located in Barangaroo. You will thrive in an office-based corporate environment, and this will be your home base but you will need the self-leadership and maturity to work from home if it is required (subject to business needs).
How will I help?
As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative.
This is Barangaroo based contact centre role operates on a Monday to Friday rotating roster between 8:00am and 8:00pm.
What do I need?
We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you'll only need the following:
* Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
* Ability to commute to Barangaroo for full time work, on a 5 day a week rotating, Monday to Friday roster between 8:00am and 8:00pm
* Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
* Must be a confident team player, able to work independently ,dealing with high call volumes with the maturity to work from home if required (subject to business needs)
* Strong written and verbal communication skills
* Computer literacy with an eye for detail and ability to proficiently multi-task
No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* A variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help your grow your career within the bank
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
We're all about helping our people grow and succeed. Whether you're a current employee, trainee, or intern, we're committed to your career development Check out our FAQs and internal support resources here .
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Business Development, and Education
* Industries
Banking, Financial Services, and Investment Banking
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