Associate, Investment Operations Notes to applicants:
1. Most roles at Dimensional will be part of our best-of-both hybrid working model which includes working 3 days in the office. This maximizes in person collaboration and interaction while simultaneously providing flexibility. This broad universal approach applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.
2. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from aputer.
3. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.
4. If you require reasonable amodation inpleting this application, interviewing, or otherwise participating in the employee selection process, such amodation is available upon request.
Job Description:
JOB PURPOSE
The Associate will assist in the oversight of fund operations functions with external vendors for specific back or middle office functions. The position will also play an active role in ad-hoc project work aimed at enhancing operational efficiency and implementing process improvements. Dimensional's Investment Operations team coordinates and provides oversight of Dimensional's service provider relationships, including global unit registry, accounting and administrative agents, custodians, and aplex network of service groups that provide middle office services to the firm's primary and regional offices.
DUTIES & RESPONSIBILITIES
5. Participate in the oversight of daily operations among service providers, transfer agents, custodians, fund accountants and internal departments
6. Service client calls and provide quality service and an excellent customer experience to clients, banks, trusts, broker/dealers, and other service providers; coordinate associated internal and external information flow
7. Assisting the service providers with investor onboarding queries and escalating to the relevant internal teams where required.
8. Support new fund products and trading instruments.
9. Monitor adherence to contractual policies, procedures & controls through review of Service Level Agreements
10. Process daily transaction files from service provider and track new product activity
11. Process data from in-house client databases; analyze and assist in the resolution of operational issues
12. Evaluate trade exceptions andplex shareholder issues and track reoccurring trends for management review
13. Review daily back or mid office deliverables
14. Escalate issues from internal & external stakeholders to assist in resolution with the service provider
15. Assist in developing business requirements and data gathering as necessary for any change service requests
16. Assist with preparation of audit requests received from Dimensional client and external auditors
17. Develop an in-depth understanding of the service provider's processes and platforms of back or middle office
18. Assist with any cash reporting queries from the portfolio management team.
19. Assist with the Net Asset Value review process.
20. Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis
QUALIFICATIONS
21. Bachelor's degree: Finance, Business or Economics preferred
22. Ideally 3+ years' experience working in Financial Services, preferably in back office / fund operations
23. Excellent verbal and writtenmunication skills
24. Ability to work well in a team environment, both locally and across international offices
25. Strong analytical mindset with an ability to synthesize data
26. Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines
27. Ability to work independently to meet project requirements with minimal supervision
28. Motivated to self-teach skills and apply learned knowledge to applicable tasks
29. Eager to learn and responsive to constructive feedback and guidance
30. Focuses on results and works diligently to aplish them through evolving circumstances
31. Develops unique business insights, generates forward- looking opportunities, and effectively problem solves
32. Works effectively with others to create partnerships and implement solutions that benefit our business
33. Seeks opportunities for continuous improvement and mentors' others by sharing expertise and experiences
34. Proficient in the Microsoft Office suite with Advanced Excel knowledge required.
PREFERRED
35. Experience in ETF operations vendor oversight
36. Working knowledge of SharePoint or Jira a plus
37. Proficient in Power BI and Power Automate
Dimensional offers a variety of programs to help take care of you, your family, and your career, includingprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.
It is the policy of thepany to provide equal opportunity for all employees and applicants. Thepany recruits, hires, trains, promotes,pensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to thepany or its affiliates. Job ID 2024-7665