Overview
Position Overview: As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role. Our Field Service Engineers are team players who think critically, take initiative, and demonstrate grit in getting things done. They work independently and as part of a team to ensure our solutions are delivered, installed, and maintained on an ongoing basis.
Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computational, and operational work, as well as electrical assembly and installation. They are responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance, ensuring our customers receive optimal results from our machinery.
Responsibilities
- Ensure machines are performing to customer expectations.
- React to machine issues in the field within an appropriate timeframe and ensure prompt resolution. Where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
- Problem solve for operational or mechanical efficiency.
- Troubleshoot machine problems and/or performance issues through to resolution.
- Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance of the machines.
- Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
- Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents.
- Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
- Maintain close relationship with the customer care centre (CCC) team and provide regular updates.
- Actively contribute to continuous improvement activities.
- Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration.
- Assist with training and development of new Field Service Engineers, as requested.
Qualifications
- Relevant university degree level qualification such as Bachelor of Management / Engineering or Trade Certification is preferred, or combination education and equivalent experience is accepted.
- 3+ years of experience as a field service engineer or equivalent education.
- Relevant knowledge of electronics/electrical assembly and wiring.
- An understanding / knowledge of electronics and electrical assembly and wiring.
- Working knowledge of PC and MS Office suite.
- Ability to read, analyse and interpret technical procedures and/or governmental regulations.
- Ability to solve practical problems.
- Excellent customer service skills required.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Valuable written and verbal communication skills.
- A positive attitude with a strong customer service mindset.
- Knowledge in PC building, repairing and diagnostic testing.
- Experience engaging with customers in a service delivery environment.
Physical Requirements
- Able to perform frequent bending, kneeling, and standing, and work in confined spaces.
- Ability to work under pressure.
- Ability to lift up to 50 lbs., on a regular basis.
- Ability to distinguish between the full range of colours in the colour spectrum.
- No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables.
Work Environment
- Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
- Willingness and ability to work overtime, as requested.
Travel
- Ability and willingness to travel extensively up to 80% of the time in Australia, New Zealand, and others as required
- Must be able to drive without restrictions and possess a valid Driver’s License.
- Must be able to obtain a valid passport for travel.
Additional Information
- Why work for us:
- Birthday leave - have a day off on us!
- Onsite car parking
- TOMRA provides eight weeks of fully paid parental leave to all eligible employees
- We love innovation, so we offer a collaborative setting where idea sharing and thinking outside the box is encouraged
- Global career opportunities with a strong record for promoting internally
- Professional training and development: We are passionate about people and seeing them succeed.
- We care for the planet and want to make a difference for the future
- Superannuation employer contribution paid on top of base salary
At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.
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📌 Field Service Engineer
🏢 Tomra
📍 City of Stirling