Job Description:We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.
Key Responsibilities:
As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems. You are required to be expert in Integration / API based Prod Support, IBM MQ and IBM App Connect Enterprise software, IBM WBI Message Broker Technologies. On-premises and Cloud Hosting, Capacity Management, and Monitoring. Mentor junior resources, coach and train as required. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.
1. Collaborate with cross-functional teams to troubleshoot and resolve application issues.
2. Perform root cause analysis and implement corrective actions.
3. Develop and maintain technical documentation.
4. Conduct thorough analysis of system performance and recommend enhancements
5. Participate in on-call rotation to provide 24/7 support.
6. Identify opportunities for process improvement and automation.
7. Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.
8. Serve as subject matter advisor for supported applications for the team.
9. Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
10. Perform continuous improvement activities.
11. Release and Deployment Management
12. Stay updated with industry trends and emerging technologies to optimize application support
13. Provide training and guidance to junior team members to enhance their skills.
14. Develop innovative strategies to improve application remediation processes
Job Qualifications (Must Have Skills)
15. Integration / API based Prod Support
16. IBM MQ and IBM App Connect Enterprise software
17. IBM WBI Message Broker
18. Configuration management.
19. Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc., but not limited to.
Job Qualifications (Preferred Skills)
20. Understanding of AWS and/Or Azure cloud platforms.
21. Understanding of application monitoring tools and technologies.
22. Ability to quickly develop prototypes and proof of concepts.
23. Must be an Australian Citizen, and a security clearance is desirable.
Additional Requirements: Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
Must be willing to work from Accenture/client office location 3 days a week (2 days WFH)
Benefits of working at Accenture:
24. 18 weeks paid parental leave
25. Long & short-term career break opportunities
26. Structured career development program
27. Local and international career opportunities.
28. Certified as a Family Inclusive Workplace
29. Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
30. We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!