Your people skills can shape a community - here's a role where they'll shine!
Location: Wahroonga Aged Care, Biloela
Employment Type: Permanent Part Time (3 days/week)
Benefits: Salary Packaging (enjoy up to $15,990 of your salary tax-free) + Access to staff discounts + Employee Assistance Program
Exciting opportunity for a dual role that blends operational leadership with high‑impact client engagement is on offer. As our Client & Community Advisor & Retirement Living Manager in Biloela, you will lead the smooth operation of our retirement village while building meaningful connections with clients, families, and the broader community.
This is the perfect role for someone who thrives on variety, enjoys both people‑centric and operational work, and is passionate about creating positive experiences for older Queenslanders.
Let’s talk about the roles:
The Client and Community Advisor acts as an important contact between the local community and our Wahroonga Aged Care facility.The CCA role will develop and implement impactful community marketing campaigns that drive our occupancy rates while building community and supporting new residents.
As the Retirement Village Manger you will deliver operational oversight of our retirement living community and premises and your ability to maintain relationships with internal and external stakeholders will see you curating individual service and accommodation solutions and coordinating the successful transition from engagement through to sales, admission and beyond.
Both roles will deliver our local area marketing and sales strategy, driving growth of our retirement living and aged care services and will be supported by the Retirement Living Portfolio Manager and the Client & Community Team Leader.
Overall, the Client and Community Advisor and Retirement Village Manager will:
* Achieve sales, occupancy, retention and service-related KPIs across Aged Care and Retirement Living
* Build strong, positive relationships with residents, families, referral networks, local community groups and external providers to grow advocacy and community engagement
* Manage day to day operations of the retirement village
* Implement best practice lead and database nurturing to optimise waiting lists and minimise vacancy periods
* Assist in the preparation of material for the Quarterly Review meeting for Independent Living Unit
* Monitor and report on local competitor activity to informal sales initiatives
About you:
You are someone who is intentionally relational and might be looking for a meaningful next step where you can be hands-on! You might have a background in marketing, sales, property management, customer service or operations - what is most important is that you can connect with our residents to build an amazing retirement community in Biloela.
Ideally, you will have:
* An ability to develop and maintain positive relationships, both internally and externally
* Experience in managing operations, projects or delivering on key performance indicators
* An understanding of compliance requirements within the retirement and aged care sectors (or ability to learn quickly)
* Experience managing databases and CRMs accurately
* Proven ability to promote and guide the implementation of business improvements
Who we are:
Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.
Our dedicated workforce of nearly 1500 makes a difference to the lives of many people every day. They bring our vision to life – helping those we serve to pursue the lives they hope for and enabling the communities we are part of to thrive.
As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.
Here’s what we can offer you:
We offer a competitive salary and access to $15,900 pa in salary packaging options. You will also have access to significant discounts across several areas including private health insurance, gym membership, holiday and travel discounts, home appliances and it discounts and car rental.
You will be joining an organisation who genuinely cares for their staff and consumers, where you will be provided support and ongoing training and development
APPLY NOW! Please attach your resume, complete the application form and the questions below. Applications may be reviewed as they come in. You can view a copy of the position descriptions here: .