Are you passionate about supporting older Australians to live connected, supported and empowered lives? Comlink Australia is looking for a dedicated and organised Program Officer to join our Client Services team. This role is an exciting opportunity to contribute to specialised programs that make a real difference in the lives of participants and volunteers.
About the Role
As a Program Officer, you will play a key role in supporting the coordination, delivery and quality of our specialised Client Services programs, including the Aged Care Volunteer Visitors Scheme (ACVVS), which supports volunteers to visit participants to provide friendship and companionship to older people.
Why choose us?
- Great organisational culture and supportive team environment
- Salary packaging opportunities
- Paid Parental Leave for eligible employees
- Paid Birthday Leave - enjoy a paid day off on your birthday
- Comlink Australia recognises, values and invests in you
- Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)
- Employee Assistance Program to help support you through life’s challenges
- Paid training and continuous learning and development opportunities
Day-to-day work will include:
- Conducting phone screens and/or interviews with participants and volunteers to assess suitability and make matches based on similar interests, hobbies, etc.
- Assist with volunteer onboarding, setup and completion of compliance documentation
- Supporting program quality, compliance and reporting requirements
- Engaging with community stakeholders to promote programs and establish referral pathways
- Assisting with administration, data entry and program documentation
- Addressing any feedback or concerns raised by participants and identifying potential solutions or next steps to resolve these
- Contributing to continuous improvement and ensuring high standards aligned with the Strengthened Aged Care Quality Standards
What You’ll Bring
- Qualifications in Community Services, Human Services, Aged Care, Health Sector Management, or similar (minimum Cert III)
- At least 3 years’ experience in the community or aged care sector
- An understanding of the Commonwealth Home Support Programme (CHSP) and Support at Home services
- Excellent customer service, communication and stakeholder engagement skills
- Strong administration and data entry capability with attention to detail
- Ability to work autonomously while contributing to a collaborative and values-driven team
- Understanding of specialised service needs across diverse community groups
Other things you may like to know
This is a full-time role on a fixed term basis until end June 2026;
How to Apply
If you are passionate about supporting people in our community and want to be part of a growing organisation that truly makes a difference, we would love to hear from you.
Be creative! Be fun! Be real! This is what your cover letter is for… to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.
What’s your superpower and what value will you bring to our team? You already know the answer, so tell us.
Who we are
Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.
We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our participants every day and support them to age well and live independently at home longer... and that’s a great place to be.
We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.
Values
- Our table is round - we are one team, where every voice matters
- See the human - we leave our egos at the door and see people as people first
- The right way, and again – we are committed to continuously improving to achieve the best possible outcome
- Brilliantly bold – we own our decisions and learn from our mistakes
- Make a little magic – our clients are at the heart of all that we do!
We foster an inclusive equal employment chance culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.
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