Overview
Be part of a collaborative & high performing relationship-driven culture.
Grow alongside your customers.
Location: Mackay, QLD.
Our people are customer obsessed.
They prioritise the needs and satisfaction of the customer above all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Join us on this exciting growth journey
This role sits in ourBusiness Direct Small Businessteam that's doubling down on customer obsession and supporting our colleagues.
Responsibilities
Each day, you'll go above and beyond to:
Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million.
Move with speed in this role to grow revenue and drive customer advocacy
Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice
Own it by understanding our customers' needs to provide tailored holistic banking solutions.
Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.
Qualifications
We're looking for the best and brightest to deliver the best for our customers.
You'll need:
Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life
Lending experience in business banking or retail banking
Excellent understanding of the SME Market
Strong customer and relationship management
Problem solving, critical thinking and negotiation skills
Culture & Diversity
A diverse and inclusive workplace works better for everyone.
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.
Application Information
For details on the recruitment process and accessibility, please visit .
To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB.
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
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