Be part of Beyond Bank, a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and more than 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Job Description
We currently have an exciting opportunity to join our growing Waratah team. The Customer Service Specialist is responsible for advocating Beyond Bank Australia’s core values and delivering an exceptional customer experience aligned with our Customer Ownership Strategy, while achieving individual performance targets that contribute to the overall branch performance.
In the role you will
Provide a local customer-owned banking experience to new and existing customers.
Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills.
Manage general enquiries and provide sound advice and information to our customers.
Contribute to a high-achieving team environment with your commitment to success and strong work ethic.
Manage customer bank accounts, including opening, closing, and overseeing transactions.
Collaborate with specialists in the business to deliver the best solution for the customer.
Qualifications
You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
A passion for building lasting customer relationships and serving the local community.
Able to work in a dynamic customer service environment.
Excellent problem-solving and analytical skills.
Banking or financial services experience is desirable but not essential.
See yourself in our team
Reporting to the Senior Relationship Manager, you will be joining the Waratah Branch, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether working face-to-face or over the phone, you will be committed to ensuring our customers receive the best possible banking experience.
Additional Information
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ community members, and culturally diverse individuals to apply.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you require adjustments to our application, recruitment, or assessment processes, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au.
Additional benefits include:
Extra 6 days of paid leave per year for branch employees.
3 additional paid work-life balance days annually.
Paid community volunteer days to support charities across Australia.
Access to employee discounts, health and wellbeing initiatives, and family assistance programs.
A flexible and diverse working environment.
Career development opportunities, training, and coaching.
Joining Beyond Bank means working alongside talented professionals who support your growth. If you are passionate about people and making a difference, we would love to hear from you.
What does our recruitment process look like?
The process may include a phone screen, video or face-to-face interview, psychometric testing, and background checks. Some roles may require four weeks of mandatory full training.
As a certified B Corp, we use our business as a force for good.
By applying, you consent to Beyond Bank Australia conducting pre-employment screening checks at our expense, including APRA, ASIC, Bankruptcy, Criminal History, VEVO, Adverse Media, and Reference Checks.
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