Customer Service Operator (Part-Time, Overnight Team)
Customer Service Operator (Part-Time, Overnight Team)
4 months ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.
Betfair Australia is on the lookout for Customer Service Operator to join our overnight team on a part-time basis.
We have a team full of passionate, energetic, great people, with a genuine determination to try and create a working environment that is safe and supportive for everyone, we even won the WORK180 award last year for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.
Requirements
What we are looking for:
* A gun who has a love of sport and/or racing and all things related
* Someone who enjoys teamwork in a dynamic, fun and fast paced environment
* A superstar who has strong customer service experience
Some tasks include, but are not limited to:
* Undertaking the registration and education of new customers
* Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
* Responding promptly to incoming customer queries via phone calls and emails
* Assisting with and ensuring team procedures are appropriately documented
* Processing customer KYC (Identity Verification) checks across a variety of different methods
* Continually updating knowledge around betting products
* Making outbound calls to establish and develop relationships with current and prospective customers
What you will bring:
* A passion for customer service
* An understanding of upholding confidentiality of sensitive customer information
* The ability to make clear and well-reasoned decisions
* Availability to work out of hours shifts and weekends
* A high level of attention to detail, with an ability to effectively prioritise tasks
* Strong computer literacy and familiarity of MS Office Applications
* Excellent written and verbal communication skills
* Initiative. You get things done
Benefits
How we will be On Your Side:
* An organisation that truly (yes really) values it's people with a vibrant and engaging culture
* Unbelievable employee benefits like competitive parental, volunteer and study leave, social events, team office drinks, free breakfast, fortnightly free lunch and loads more..
* $1000 dedicated to your own personal or professional development per financial year - you choose how you spend
* A workplace that offers health and wellbeing initiatives
Interested?
At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.
We encourage people of all walks of life and backgrounds to apply.
We are proudly a WORK180 endorsed employer for women, to discover more of our please visit in applying? Please click Apply now and submit an up to date Cover Letter and Resume.
We are committed to responding to all candidates within four weeks of application.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Customer Service
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Betfair Australia by 2x
Get notified about new Customer Service Operator jobs in Darwin City, Northern Territory, Australia .
Darwin City, Northern Territory, Australia A$74,000.00-A$85,000.00 1 week ago
Darwin City, Northern Territory, Australia 1 month ago
Darwin, Northern Territory, Australia A$60,000.00-A$70,000.00 1 week ago
Darwin City, Northern Territory, Australia 4 days ago
Darwin City, Northern Territory, Australia 4 weeks ago
Darwin, Northern Territory, Australia 2 weeks ago
Darwin, Northern Territory, Australia 3 days ago
Darwin, Northern Territory, Australia 2 days ago
Darwin, Northern Territory, Australia A$114,088.00-A$126,997.00 1 week ago
Darwin, Northern Territory, Australia 3 weeks ago
Touring Operations Officer (Primarily Darwin Based)
Woolner, Northern Territory, Australia 1 month ago
Darwin, Northern Territory, Australia 3 days ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 1 week ago
Touring Operations Officer (Primarily Darwin Based)
Darwin, Northern Territory, Australia 2 weeks ago
Darwin, Northern Territory, Australia 2 days ago
Business Support Officer - Administration
Darwin, Northern Territory, Australia 6 days ago
Darwin, Northern Territory, Australia 6 days ago
Holtze, Northern Territory, Australia 3 weeks ago
Darwin, Northern Territory, Australia 6 days ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 3 months ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 6 days ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 6 days ago
Darwin, Northern Territory, Australia A$88,838.00-A$101,248.00 1 week ago
Darwin, Northern Territory, Australia 1 week ago
Darwin, Northern Territory, Australia 6 days ago
Darwin, Northern Territory, Australia 2 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr