Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore.
Our Sydney hub is a cross-functional team of GTM specialistsat the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and transformation through visual collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint.
About the Role
We're looking for a hands-on, proactiveIT Administratorto join our global IT team in Sydney. You'll be the first and second line of support for our Sydney-based employees, helping them stay productive and secure by providing excellent IT support and maintaining the systems that power Miro.
As part of a Mac-only environment, you'll troubleshoot technical issues, manage hardware and SaaS access, own the IT onboarding and offboarding experience, and support internal events and office IT equipment. This role is ideal for someone who thrives in a fast-paced, dynamic setting and takes pride in being a dependable, people-focused IT partner.
What you'll do
* Act as thefirst and second line of IT support, handling both walk-up issues and tickets submitted via our service desk platform (Jira)
* Provideon-site support for our Sydney office, including setup and troubleshooting of hardware (primarily Mac devices), A/V systems, and office peripherals (e.g., printers)
* SupportSaaS applications(e.g., Google Workspace, Slack, Zoom, Atlassian, Miro, 1Password), includingaccount provisioning and de-provisioning via Okta
* Assist withMDM (Jamf) administrationandIAM processes to ensure secure and compliant access control
* Providebasic networking troubleshooting, including Wi-Fi, and VPN connectivity
* Collaborate with global IT teams to maintain accurate IT Asset Management (ITAM) records and improve support processes
* Support internal events by assisting with A/V setup (Google Meet, Zoom), livestreams, and hybrid meeting equipment
Tech stack you'll work with
* Operating Systems:macOS (Mac-only environment), select Windows devices
* SaaS & Collaboration Tools:Google Workspace, Slack, Zoom, Google Meet, Atlassian, Miro
* IAM & Security:Okta, 1Password
* Ticketing & Documentation:Jira, Confluence
* Device Management:Jamf (MDM)
What you'll need
* 4-6 years of experience inIT Support / IT Administration or a similar role
* Experience supportingmacOS devices in a professional, enterprise-grade environment
* Strong knowledge ofSaaS applications, user management, and provisioning
* Familiarity withIAM/SSO,MDM, andIT asset management practices
* Confident troubleshootingnetworking issues at the end-user level
* Excellent written and verbal communication skills in English
What's in it for you
* Competitive equity package
* Private health insurance program
* Salary continuance insurance and Life insurance coverage
* Free lunches on in-hub days with fully stocked snacks and drinks
* Wellbeing benefit and WFH equipment allowance
* Annual learning and development allowance to grow your skills and career
* Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
02. Hiring Manager
The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
03. Skill Assesment
An interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the Team
Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.
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