We are seeking a highly organised Customer Service Representative to join our team in Darwin.
About the Role:
As a key member of our Kununurra Pest and Fire services, you will be responsible for delivering exceptional customer service and administrative support.
Key Responsibilities:
* Provide first point of contact for general pest and fires service enquiries via phone and email
* Compile and generate regular reports and invoices
* Support clients in regional and remote locations
* Ensure tasks are processed accurately and timely
* Manage inventory of office supplies
* Draft sales proposals and contracts for services offered
* Process purchase orders and schedule technician jobs
* Plan and schedule remote and regional service runs across WA and the NT
* Resolve client issues efficiently and proactively
* Collaborate with the Services team and Operations Team to achieve targets and deliverables
Requirements:
* Valid Australian working rights and residing in Australia
* Availability to work full-time
* High level problem-solving skills and ability to think on your feet
* Strong communication and customer service skills
* Sales experience
* Ability to adhere to business procedures
* Effective communication with all levels of the business and clientele
* Ability to work independently and within a team environment
* Tech-savviness and data entry accuracy
* Confidentiality and complaint handling skills
About Us:
Rentokil Initial is a global expert in pest, hygiene, and indoor plant care. We pride ourselves on being a friendly and supportive team driven by a passion to protect people, enhance lives, and preserve our planet.