About The Job
For over 150 years, Louis Vuitton has been synonymous with excellence, visionary craftmanship and the daring pursuit of dreams. We foster a global team of 34,500 individuals across 140+ nationalities - from designers and artisans, to corporate and retail professionals. Our brand is built on the uniqueness of every employee, and we are committed to empowering our teams to reach their full potential
Due to internal mobility, we are now seeking a Field Coach Trainer to drive continuous improvement across our Brisbane and Pacific Fair stores. You will be responsible for delivering effective training and coaching of retail teams to become true ambassadors of our brand culture and values, driving their impact on the business.
Job responsibilities
You will be responsible for the following:
* Support Store Managers in identifying training needs and developing tailored coaching plans.
* Deliver engaging training sessions: new hire induction, product knowledge updates, and clienteling best practices.
* Coach team members, fostering individual growth and team cohesion.
* Collaborate with Store Managers to align learning outcomes with business objectives.
* Observe and support staff on the sales floor, providing real-time coaching to enhance the client experience.
* Drive successful completion of training programs, ensuring 100% compliance.
* Act as a sounding board for Store Managers, offering a fresh perspective and confident influence.
* Leverage internal Client Voice results to coach individuals and improve dissatisfaction root causes.
* Collaborate with Merchandising to develop skills combining product knowledge with effective selling to optimize KPI performance.
* Ensure Store Management has full visibility on training activities, offering recommendations as needed.
* Manage and monitor in-store training quality and impact through follow-up and active shop floor presence.
* Identify potential training talent within the store for development and mentoring roles.
* Facilitate consistent onboarding for new team members, liaising with HR for proactive planning.
* Liaise regularly with stakeholders, providing feedback on progress to individuals, Managers, and HR during onboarding, induction, and ongoing development.
Additional Information:
* You will be based across two Queensland stores (Brisbane & Pacific Fair)
* This is a 5-day-a-week in-store role
* Occasional interstate travel may be required.
Profile
Ideal Candidate:
We are seeking a highly motivated individual with a blend of retail acumen, coaching expertise, and a passion for luxury. The ideal candidate will possess:
* Proven experience in a retail or fast paced environment, with a strong understanding of clienteling and appointment-based service.
* A background in coaching, with the ability to effectively influence and develop team members at all levels.
* Exceptional communication and interpersonal skills, with the ability to build trust and rapport with store teams.
* Commercial drive, with a focus on aligning learning outcomes with business objectives.
* Curiosity and agility, with a willingness to adapt to the fast-paced nature of retail and embrace ambiguity.
* Comfort in an autonomous role, working independently to support store teams across Queensland.
* Flexibility to work around store opening hours, including starting before opening to support team training.
Highly advantageous
* Experience in a standalone market, demonstrating the ability to operate independently and drive results.
* Prior management experience, providing valuable insights into store operations and team dynamics.
Additional information
Your next journey starts here!
Working for Louis Vuitton and LVMH, the largest luxury group in the world, the opportunities to craft an exceptional career are endless. We will invest in your career development by offering you access to industry leading training and mentors and presenting you with unique career opportunities both on a local and international scale. If you are ready to take your career to new heights, Apply Now!
Reference LVM28501