Job Summary
A field service technician is required to provide technical support to Aristocrat customers. This role involves working with the service teams and Service Manager to deliver customer service that exceeds expectations.
Key Responsibilities
* Customer & Technical Service
* Manage day-to-day activities, including scheduling tasks, PM, and break-fix calls.
* Perform equipment upgrades, modifications, and game changes on gaming equipment at customer sites.
* Installation and removal of all gaming equipment.
* Investigate and resolve problems, including complex system faults, and perform repair work as required.
* Routine Preventive Maintenance.
* Meet our contracted assignment and customer expectations.
* Reporting Requirements
* Capture all activities as per Aristocrat's requirements.
* Ensure all parts are recorded and returned within the ATA SLA's.
* Use Aristocrat's reporting tools in real-time with 100% accuracy.
* Deliver and report to requests from other departments within Aristocrat.
* WH&S & Compliance
* Comply with Company and venue WHS policies, procedures, and regulations.
* FOLLOW Accident/incident/near miss processes and investigations as required.
* Ensure all activities meet Company & legislative & regulatory Compliance requirements.
Requirements
* Excellent problem-solving and fault diagnostic skills.
* Demonstrated organizational skills and ability to work unsupervised.
* Demonstrate strong level of technical competencies.
* Strong interpersonal and communication skills.
* Competent computer skills.
* Strong Customer Focus.
* Ability to obtain and hold all relevant licenses.
About Us
Aristocrat is a world leader in gaming content and technology. We deliver great performance for our B2B customers and bring joy to the lives of millions who play our games. We strive to lead the way in responsible gameplay, governance, employee wellbeing, and sustainability.
We create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. EEO M/F/D/V.
* World Leader in Gaming Entertainment.
* Robust benefits package.
* Global career opportunities.
Our Values
* All about the Player.
* Talent Unleashed.
* Collective Brilliance.
* Good Business Good Citizen.
No travel is expected for this role.
Please note that depending on the nature of your role, you may be required to register with gaming jurisdictions in which we operate.