Join to apply for the Help Desk Analyst role at PRA
Join to apply for the Help Desk Analyst role at PRA
Help Desk Analyst (Contract)
Help Desk Analyst (Contract)
We're currently recruiting for an experienced Service Desk / Help Desk Analyst to join a purpose-driven organisation that supports people in need. This is a fantastic opportunity to work across Level 1 & 2 support during a major digital transformation project.
You'll work closely with a range of teams and technologies, and be a key player in ensuring smooth and responsive technical support.
Day-to-Day:
• Deliver Level 1 & 2 support across hardware, software, and access issues
• Manage and resolve a high volume of incidents and requests using ServiceNow
• Communicate with users across multiple channels, including Microsoft Teams
• Escalate more complex issues and follow through to resolution
• Help support critical tech initiatives and change programs
Key requirements:
• Previous experience in a Help Desk / Service Desk Analyst role
• Strong hands-on knowledge of ServiceNow
• Confident using Microsoft Teams for internal communication
• Excellent problem-solving skills and a customer-first mindset
• Motivated, proactive, and adaptable in a fast-paced environment
What's in it for you?
• Contribute to meaningful, people-focused work
• Gain experience in large-scale IT transformation projects
• Join a friendly and collaborative team
• Flexible working options may be available
If you are interested in this opportunity click apply, or if you have any questions email jack.davies@pra.com.au
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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