Career progression & development opportunities Supportive Team Environment About Our Client Our client sits within the construction Industry Job Description The successful applicant will be responsible for: Responding to support requests and inquiries from end-users in a professional and timely manner. Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals. Installing, configuring, and maintaining operating systems, software applications, and device drivers. Collaborating with other IT team members to escalate and resolve complex technical issues. Documenting support activities, solutions, and procedures to build a knowledge base for future reference. Assisting in IT projects and initiatives as needed, including system upgrades and deployments. The Successful Applicant The successful applicant will ideally possess the following: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Minimum of 3-4 years of experience in a desktop support or similar role. Proficiency in troubleshooting Windows and macOS operating systems. Strong knowledge of hardware components, peripherals, and networking concepts. Excellent communication skills and the ability to interact professionally with end-users of varying technical backgrounds. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are a plus. Hands on experience with in-tunes,sccm and ITIL 3-4. What's on Offer Whats on Offer: Professional development and training opportunities. A dynamic work environment that fosters creativity and innovation