**Company Description**
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders
**Closing date: 22nd August 2025**
Please note Rest does not accept speculative resumes from recruitment agencies
- ** Permanent Position**:
- ** Experience in Investment or Super industry essential**:
- ** Great company culture in an Hybrid work environment**
Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.
We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.
The Rest Investments Team is undergoing significant transformation as we pursue our goal to be the leading Investment Team in the Australian superannuation industry with a strong member focus and superior investment performance
**Specialist Application Support**
- Develop and maintain strong working relationships with key technology vendors (e.g. State Street/ Charles River Development, S&P;, FactSet, Bloomberg, Snowflake), ensuring efficient issue resolution and delivery of services.
- Respond to business inquiries, production issues and BAU change requests in line with SLAs, ensuring high service standards and adherence to internal processes.
- Collaborate with vendors and internal teams (investment operations, compliance, risk, data governance and enterprise) to drive timely resolution of issues and maintain a high level of service satisfaction.
- Proactively identify potential system risks or disruptions, escalate unresolved issues appropriately, and formulate clear remediation or workaround plans in collaboration with stakeholders.
- Support disaster recovery (DR) testing, enhancements to business and technology continuity procedures, system stability checks and ongoing governance activities in alignment with CPS 230 and other applicable regulatory or industry standards.
**Incident and Problem Management**
- Support root cause analysis and implement corrective actions to prevent recurrence of recurring issues.
- Participate in incident post-mortem reviews and contribute to continuous improvement of monitoring and alerting strategies.
**Technology**Change, Release and Transition to BAU**
- Support user training and change management activities to improve system understanding and business engagement with new functionalities.
- Collaborate with business analysts, developers and vendor implementation teams to validate changes against requirements and ensure fit-for-purpose outcomes for BAU changes and/or production fixes
- Actively work with the testing team in resolving environment-related issues and ensure test cases accurately reflect functional and technical requirements.
**Documentation and Continuous Improvement**
- Identify and recommend opportunities to improve support processes, automation, and knowledge base to reduce manual effort and enhance incident response times.
- Contribute to performance and usage reporting across platforms to help inform capacity planning, vendor management, user access reviews, management oversight and optimization efforts.
**Qualifications** Qualifications**
- Tertiary or relevant qualification in Information Technology, Finance, Engineering, or a related discipline.
**Required experience, understanding or credentials including:.**
- Proven experience supporting core investment platforms such as Charles River IMS, BlackRock Aladdin, SimCorp Dimension, and Investment data solutions e.g. Snowflake or similar systems within an asset owner, asset manager, or superannuation fund environment.
- Strong familiarity with incident and service management tools (e.g., ServiceNow, JIRA, Confluence) and experience operating within an ITIL-aligned service delivery framework.
- Understanding of integration architectures, API ecosystems, and cloud-based infrastructures (e.g., SaaS, Azure, AWS).
- Working knowledge of SQL, Python and VBA/Macros, with experience handling investment data extraction and analysis.
- High attention to detail, strong customer service orientation and the ability to work collaboratively within a cross-functional team.
- Strong verbal and written communication skills, with the ability to interact effectively with both technical and business stakeholders.
- Adaptability and resilience to work in a fast-paced, evolving environment, often involving shifting priorities and tight deadlines.
**Desirable**:
- Working knowledge of R, C# or scripting tools (e.g., PowerShell, Power Automate) to support automation and diagnostic tasks.
- Familiarity with data visualization platforms (e.g