Join to apply for the Systems Support Analyst role at Civeo Australia
Continue with Google Continue with Google
3 days ago Be among the first 25 applicants
Join to apply for the Systems Support Analyst role at Civeo Australia
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Job Description
We are currently seeking a proactive and customer-focused Systems Support Analyst to join our team. In this role, you'll be responsible for the smooth day-to-day operation of our IT service desk's proactive services and initiatives. You'll provide high-quality 1st and 2nd level support across a range of systems, manage escalations, and ensure timely resolution of technical issues. Your work will span hardware and software configuration, AV/Video/Phone troubleshooting, and onsite support across our office locations.
Job Description
We are currently seeking a proactive and customer-focused Systems Support Analyst to join our team. In this role, you'll be responsible for the smooth day-to-day operation of our IT service desk's proactive services and initiatives. You'll provide high-quality 1st and 2nd level support across a range of systems, manage escalations, and ensure timely resolution of technical issues. Your work will span hardware and software configuration, AV/Video/Phone troubleshooting, and onsite support across our office locations.
You'll also play a key role in maintaining inventory, contributing to continuous improvement initiatives, and supporting IT projects. Occasional travel to remote sites and after-hours support may be required.
Key Responsibilities
* Deliver 1st and 2nd level support across all supported systems.
* Respond promptly to incidents and service requests, ensuring timely resolution.
* Manage escalations and follow through to resolution.
* Configure, deploy, and maintain PCs, laptops, printers, mobile devices, and tablets.
* Troubleshoot and support AV/Video/Phone conferencing equipment in meeting rooms.
* Install and support approved hardware and software.
* Create and manage user/email accounts and permissions.
* Provide onsite support and maintain a healthy stock of spare equipment.
* Participate in weekend and holiday support coverage as needed.
* Uphold a high standard of service and professionalism within the Service Desk team.
* Develop and maintain "how-to" documentation and knowledge base articles.
* Manage inventory and ensure timely deployment of IT equipment.
* Review service desk operations and drive continuous improvement in people, processes, and technology.
* Ensure compliance with health, safety, quality, and environmental standards.
* Support IT projects as assigned by the Service Desk Manager.
* Travel to remote sites and provide after-hours support when required.
Qualifications
* Certificate II or higher in Information Technology.
* Minimum 2 years' experience in a similar IT support role.
Why Join Civeo?
* Hybrid working - 2 days WFH
* Employee Assistance Programs
* Corporate discounts, rewards
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Food and Beverage Services, Facilities Services, and Hospitality
Referrals increase your chances of interviewing at Civeo Australia by 2x
Get notified about new System Support Analyst jobs in Brisbane, Queensland, Australia .
Brisbane, Queensland, Australia 3 hours ago
Application Support Analyst - South Bank, QLD
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 1 week ago
Support Analyst - Human Resources & Payroll
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 2 hours ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia A$900 - A$1,000 3 weeks ago
Brisbane City, Queensland, Australia 1 day ago
Business Analyst - Energy Trading Projects
Brisbane, Queensland, Australia 2 days ago
Brisbane, Queensland, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr