Overview
FRANKIE4 is transforming footwear experiences for women, with over 13 years of innovation, 150,000 five-star reviews, and a focus on wellness from the ground up. We are B Corp certified, reflecting commitment to people, product, and the planet with ongoing improvements in social and environmental performance, transparency, and accountability.
Our dynamic, inclusive team culture celebrates creativity, collaboration, and authenticity, creating an environment where everyone has the opportunity to thrive.
THE ROLE
This role focuses on connecting with customers, guiding them to find their perfect pair, and creating a shopping experience like no other. You will help deliver exceptional customer service in a fast-paced, supportive setting. We seek individuals with natural leadership, a positive attitude, and infectious energy who enjoy working with others, uphold high standards, and contribute to a fun, high-performing, welcoming atmosphere.
Responsibilities
- Customer Service Excellence – Create an unforgettable shopping experience by engaging with customers, understanding their needs, and providing personalised recommendations.
- Sales & Performance – Strive for excellence by confidently assisting customers and challenging yourself to achieve your best.
- Team Collaboration – Be an active part of a supportive, high-energy team that works together to ensure seamless daily operations.
- Product Knowledge – Stay informed on product features, technology, and fit to offer expert guidance and tailored solutions.
- Problem-Solving – Address customer inquiries with professionalism, finding the best solutions to create a positive experience.
- Adaptability & Initiative – Excel in a fast-paced environment by taking initiative, multitasking, and stepping up when needed.
Benefits
- Generous employee discount on our range of shoes.
- Retail Incentive Program, rewarding your hard work and success with bonuses.
- A growing range of employee benefits designed to support your personal and qualified life.
- Collaborative and supportive work environment with clear opportunities for internal growth and development.
- A values-driven culture that puts people and customers first.
- Access to our Employee Assistance Program and Wellbeing Platform for you and your family.
- Work for an organisation that loves to give back – FRANKIE4 supports Brainchild Foundation, The Cure Starts Now, and Brain Tumour Support NZ.
At FRANKIE4, we’re building a community that values purpose, passion, and progress. If you’re driven to make a meaningful impact and excited by transforming the way women experience footwear, we want to hear from you. Apply now to join FRANKIE4.
Applicants must have the right to work in Australia. FRANKIE4 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive team setting.
Job Insights
Unlock insights on salary match, number of applicants, and skills match by viewing the application details.
Application Questions
- Do you have customer service experience?
- Which statement best describes your right to work in Australia?
- Do you have experience in a sales role?
- How many years of experience do you have as a Retail Sales Assistant?
To help fast-track investigation, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, discriminatory, or salary below minimum wage. What can I earn as a Retail Sales Assistant?
#J-18808-Ljbffr
📌 Casual Retail Assistant | Manuka Concept Store
🏢 FRANKiE4 Footwear
📍 Canberra