Job Title: Digital Community Services Manager
We strive for exceptional services, infrastructure, and facilities that foster an inclusive community.
The role involves delivering innovative library services that connect our community with knowledge, technology, and lifelong learning.
You will lead and support projects to enhance library systems, elevate customer and staff experiences, and deliver continuous improvements across all seven library locations.
This position requires collaboration across teams, identifying service improvement opportunities using data, feedback, and evidence-based practices.
You'll be working on shaping how technology supports and enhances library services, directly impacting both staff and customer experiences.
Your work will include leading technology-driven projects, collaborating across teams, supporting innovation, and delivering exceptional customer service.
You're a proactive, community-focused professional who thrives in a dynamic environment.
You bring a mix of technical know-how, customer service excellence, and a collaborative spirit.
With strong communication skills and relevant qualifications, you're confident working with library systems and supporting others with technology.
* Main Responsibilities:
* Lead and support technology-driven projects- from optimising library management systems (library software) to improving rostering tools and in-library tech.
* Collaborate across teamsto identify service improvement opportunities using data, feedback, and evidence-based practices.
* Support innovationby helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
* Deliver exceptional customer serviceand contribute to a culture of inclusion, learning, and continuous improvement.
True work-life balance, great working conditions, career growth, generous leave provisions, health and safety prioritization, and a vibrant social culture are offered.