Guest Experience Associate
We are seeking a Guest Experience Associate to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and creating memorable experiences for our guests.
About the Role:
As a Guest Experience Associate, you will be responsible for providing friendly and efficient service to our guests across various commercial outlets. You will work closely with our operations team to ensure seamless delivery of service, product knowledge, and upselling. Your goal will be to create a positive and memorable experience for every guest.
Key Responsibilities:
* Provide exceptional customer service and create memorable experiences for our guests
* Work closely with the operations team to deliver seamless service, product knowledge, and upselling
* Assist with evening operations, including supporting guest experience, trail teams, photography sales, and other tasks as required
* Contribute to creating a positive and welcoming environment for all guests
What We Offer:
We offer a range of benefits to support your career growth and well-being, including flexible working arrangements, study leave, and access to over 470 fitness facilities through Fitness Passport. As a valued member of our team, you will also receive unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites, along with generous retail and food & beverage discounts.
Requirements:
* Previous customer service experience, preferably within the tourism, events, or hospitality industry
* Effective communication and ability to communicate with a diverse range of people from different backgrounds
* Superior customer service and presentation
* Responsible Service of Alcohol Attainment
* Experience using point of sale systems and responsible cash handling
* Driver's License is an advantage (for buggy use in park)
* Able to work evenings, weekends, and holidays as required by the attraction's operating hours
* Be prepared to work in an outdoor environment, with walking and lifting necessary, and in a workplace that has native wildlife such as birds and reptiles