About the Role
As part of our Beverage team, with 300 gaming machines, cashier and keno you will help to create an experience to remember.
Our team consists of friendly and welcoming personalities with outstanding attention to detail and the ability to deliver genuine and exceptional customer service consistently and professionally.
Responsibilities
* Providing prompt, friendly customer focused advice and assistance to members and guest in relation to machine or loyalty systems
* Communicate effectively and take food/drink orders
* Handle all cash and gaming transactions in an efficiently manner and ensuring the security of cash and privacy of members information.
* Providing prompt, friendly, customer focused beverage service to members and guests
* Delivery of efficient customer service to members and guests
* Promotion of Club events and efficient delivery of information to all patrons
* Cleaning and maintaining clean and tidy work area
About You
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.
As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to shift work, 7 days per week, including public holidays.
Essential Skills & Competencies
* Demonstrated skills in a similar role
* Knowledge of liquor and other beverage products
* Cash Handling experience
* Proven ability to deal with a diverse demographic
* Ability to improve communications and form strong customer relations
* Effective time management and organisational skills
* Immaculate personal presentation and service
Requirements and Qualifications
* Previous experience (minimum 2 years) in a similar role
* Responsible Service of Alcohol certificate (can acquire after employment)
* Responsible Service of Gaming (can acquire after employment)
* Working rights in Australia
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