1 week ago Be among the first 25 applicants
This is a Customer Solutions Consultant role with Red Energy based in Richmond, Victoria, Australia
At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by Snowy Hydro, we are 100% Australian owned, which our customers love us for. Our team has won 13 consecutive Canstar Blue Awards for best overall customer satisfaction among Victorian electricity providers. Looking for a career change? Come join us
Role Seniority - Junior · A role for someone with basic skills, good motivation, and the ability to learn. Typically 1-2 years of experience required.
More about the Customer Solutions Consultant role with Red Energy:
As part of our Customer Solutions team, you will handle inbound calls from existing customers, assisting with general inquiries such as account, payments, and billing.
We offer comprehensive training and ongoing coaching, with opportunities for progression within the Contact Centre, supporting your professional growth and career development.
This is a full-time permanent role, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays from 9:00am - 5:30pm (AEST), with a day off during that week.
You will need:
* 12 months of recent customer service experience
* The ability to deliver high-quality customer service and build rapport
* Critical thinking and situational analysis skills
* Proficiency in navigating various systems in a fast-paced environment
* A positive attitude and self-motivation
The Perks:
* 7 weeks of in-office training at our dog-friendly Richmond office
* Guaranteed fixed annual pay increases, plus potential KPI-based bonuses
* 30 weeks of paid parental leave for primary carers and 10 weeks for non-primary carers, including adoption leave
* Option to purchase up to 4 additional weeks of annual leave
* Opportunities to gain experience in different areas to support your career development within the Call Centre
* Employee recognition and rewards programs
* Hybrid working approach
???? Please consider applying even if you don't meet 100% of the outlined requirements ????
Key Responsibilities:
Key Strengths:
Why Red Energy is partnering with Hatch on this role: Hatch exists to level the playing field for people discovering a suitable career. When you apply, you can showcase more than just your resume.
A Final Note: This role is with Red Energy, not Hatch.
Seniority level
* Entry level
Employment type
* Full-time
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