Overview
Victorian Cosmetic Institute are looking for a self-motivated and energetic team member to join us in a dual role with our Contact Call Centre team & Patient Coordinator team in a part time capacity.
Minimum requirement will be 3 days per week including Saturdays. Flexibility with days required as you may be rostered any day/times within our opening hours of 8:45am - 6pm Monday to Saturday. Combination of working from home and from clinic.
Key Duties
* Coordinating the daily running of the clinic
* Cleanse and photograph patients prior to their appointment
* Receipt payments and make appointments with accuracy
* Keeping the clinic clean, tidy and immaculate
* Inbound and outbound calls with a strong customer service focus
* Converting enquiries into appointments to meet KPIs
* Responding to patient emails and SMSs
* Administration and stock management
About You
* Friendly with exceptional customer service skills
* Work effectively as part of a team, and autonomously
* Excellent verbal and written communication skills
* Self motivated with great initiative and target driven
* Ability to think and act quickly with strong problem solving skills
* The ability to learn fast
* IT savvy and the ability to learn different software packages
* Minimum 2 years experience in sales, contact centre or customer service
Do You Have?
* A quiet home environment with a dedicated and safe home office
* A PC with Windows 10 or above running Google Chrome. Two monitors are recommended but not required. NOTE: MAC PCs not compatible with our software.
* Reliable and fast ADSL/NBN internet
* Reliable 4G or 5G phone reception should you experience home internet outages of any kind
* Why you are interested in this position; and which attributes in the About You section are your strongest.
Only shortlisted applicants will be contacted.
About the Company
Victorian Cosmetic Institute is led by Dr Gavin Chan, along with our team of Doctors, Cosmetic Nurses, and Skin Therapists. Using the latest research, products and technology, we focus on non-surgical facial treatments. We employ over 40 people across our clinics and online skincare store. Our vision is to elevate and redefine the current cosmetic standards.
#J-18808-Ljbffr