Customer service manager (sydney)

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, "To build inclusive communities for inspired living".

We're on the lookout for a Customer Service Manager to join our team in Sydney on a permanent full-time basis.

MAIN DUTIES

As a Customer Service Manager, your responsibilities will include but not be limited to:

• Lead the front-line team in the efficient and effective operations of Reception.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
• Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
• Ensure that accurate accounting of all resident related accounts for rental and sundries.
• Maintain control over the delivery of a quality accommodation product for resident requirements.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.

REQUIREMENTS FOR THE ROLE

Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents.

You must have the ability to handle a fast‐paced environment, keen to hear others' views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you should have a natural ability to resolve problems and adjust plans as you go. You have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands‐on operational security and incident management in a residential setting will be beneficial.

Additionally, you must have:

• Unrestricted work rights in Australia
• Current Working with Children Check
• National Police Check
• First Aid & CPR

WHY UNILODGE GROUP

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and career development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

JOIN OUR TEAM

Job Types: Full-time, Permanent

Pay: $70,000.00 - $73,000.00 per year

Work Location: In person

Application Deadline: 23/10/2024