Overview
You are a natural leader and coach with a passion for helping others deliver an exceptional in-store customer experience. Your team responds positively when you lead, and they strive to work hard for you. Reporting to the District Manager, you will be accountable for leading, coaching, and developing all team members to provide a great in-store customer experience and execute all Company strategies.
Responsibilities
1. Coach and motivate your team to inspire top performance and an exceptional customer experience.
2. Execute Company standards in recruiting, hiring, training, customer service, visual merchandising, and store operations.
3. Develop and execute plans to drive key performance indicators, maximizing profitability and driving sales.
4. Enhance brand loyalty by empowering your team to create a personalized and engaging experience for customers.
5. Serve as a liaison between customers, sales associates, store leadership, and corporate business partners.
6. Maintain a high level of customer focus and lead by example with clear and effective communication.
7. E nsure that visual directives and standards are consistently maintained.
8. Passionately teach associates product knowledge and demonstrate how to apply it to the customer experience.
Qualifications
1. Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting.
2. Confidently engage customers to deliver an elevated experience.
3. Motivated to achieve exceptional results due to enthusiasm from interacting with customers and athletic products.
4. Resourceful and versatile in responding to changing demands and opportunities in a rapidly evolving omni-channel retail environment.
5. Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
6. High level of ethics, values, integrity, and trust.
7. Flexible availability, including nights, weekends, and holidays.